Autonomous Operations & Scheduling Agent (Hermes)
AI automation for scheduling, client email replies, payment reminders, turnover forecasting, and website availability updates
🔬 Shunka AI Labs · Case Study

🛠️ Behind the Tech

Core Engine: Claude 3.5 Sonnet / n8n
Messaging: WhatsApp Cloud API + Twilio
Integrations: Google Calendar, Stripe API, Custom Git Hooks
Compliance: Local encrypted tokens & Sandbox secure data

Overview

Our Autonomous Business Operations agent—designed based on our internal operational system, Hermes—runs the administrative engine of your business 24/7. It is custom-built to coordinate client lesson bookings, handle email replies, check your Google Calendar, send payments, follow up on unpaid invoices with friendly WhatsApp reminders, forecast monthly turnover, and automatically update your availability on your live website.

Operational Pillars

Smart Calendar & Email Sync

Monitors calendars, resolves booking conflicts, and automatically drafts email confirmations with secure booking links.

Billing & Payment Reminders

Generates custom Stripe/invoice links and sends polite, contextual payment notifications via WhatsApp or Email.

Dynamic Website Updates

Triggers git updates to synchronize your live website's calendar slot listings, availability rates, and tutor/coach bio changes instantly.

Key Features

Zero-Conflict Booking

Direct Google Calendar integration checks slots, blocks out dates, and prevents overlaps automatically.

Turnover & Financial Forecasting

Aggregates active billings and scheduled sessions to predict monthly turnover, active margins, and payment cycles.

Automated Client Engagement

Engages client or parent questions on WhatsApp, managing bookings and basic operational inquiries independently.

Friendly Payment Follow-ups

Saves hours of chasing clients by automatically sending gentle, personalized payment reminders before or after class.

How It Works

  1. Client requests a session or makes a schedule inquiry via WhatsApp, SMS, or Email.
  2. The Operations Agent (Hermes) checks your calendar availability, drafts slot proposals, and sends a booking link.
  3. Once confirmed, the agent registers the event, sends a Stripe invoice, and updates your calendar.
  4. Flashes immediate automated notifications to the client when a payment is due, and logs the metrics to your turnover forecast.

Business Benefits

  • Save 10–15 hours of administrative overhead every single week
  • Eliminate unpaid or overdue invoices with automated, friendly billing follow-ups
  • Keep your availability and bio on the website up-to-date with zero manual coding
  • Maintain a completely professional, responsive, and organized business front 24/7
  • Protect private student/client data with encrypted sandboxed credentials
  • Scale operations organically without having to hire extra human admin staff